It is understood that the delivery time of express delivery is uncertain. It is usually collected as soon as the call comes, and delivery is usually during working hours. It is not possible to receive express delivery at the work unit, which makes it difficult for many working people to shop online. I shop online at time but there is no one at home during working hours, what should I do if the courier is not delivered to the unit? What should I do if there is someone at home but there is something going out?

   The inconvenience of express delivery has created new business opportunities. For various reasons, express electronic storage cabinets are not popular yet, and such things have not been placed in a large number of places. Some commercial small-front international express delivery services are on the rise. Many stores with concentrated traffic have begun to concurrently operate the delivery services. The delivery party or the recipient pays, and some collect 1 yuan for one item, and add one more day. money. These shopkeepers believe that the collection of express delivery does not have to invest capital and is profitable, and the people who come to pick up the express will also drive other businesses in the store.

   Two couriers from Shentong and Yunda told the author that they deliver a large amount of parcels every day, and it is impossible to wait for the recipient for a long time. If the recipient cannot pick it up in time, the company will only Deliver once. For communities that can receive on behalf of the recipient, the courier will pay to store the express, and the recipient can pick it up for free within 24 hours. However, the inconvenience caused by how to collect large items and the community without collection points still troubles senders and recipients.

   There are many contradictions and hidden dangers in charge d'affaires

  The international express delivery agency has solved the problem of inconvenience to a certain extent, but it is a new thing after all. Because there are no clear laws and regulations, there are still many contradictions and hidden dangers. .

  First of all, it’s the issue of responsibility. Many agencies have made it clear that they are only responsible for storage and not for custody. Then who is responsible for the loss of the courier? A few days ago, a lady surnamed Gao said Reported to the Hunan Daily: When her courier arrived, the courier called her. She was working outside and asked the other party to put it in the small shop of the community. But when she went to collect it the next day, she couldn't find it. She went to the courier company, and the other party said that it was placed in the commissary according to her request. The commissary owner said that he had long stated that he was not responsible for custody. There were so many couriers that he did not remember. In the end, Ms. Gao could only admit that she was unlucky, but she was very uncomfortable.

  The second issue is how to regulate collection and replacement fees. A college student in Changsha complained that: a courier outlet in the school has carried out the express delivery service of many companies. Although the recipient’s name and mobiles phones number are left on the receipt and delivery note, the courier often does not send the package directly. Give it to me, but pass it through the outlets. When receiving, the staff will charge at least 50 cents of "service fee" according to the length of time. Whether the courier can let the collection point forward the express at will, whether the international courier collection point can charge the recipient, and how much, has always been the focus of conflicts, and disputes continue.

   This phenomenon is more common in some rural towns, such as the three towns of Liuyang City, Shashi, Longfu, and Shegang. There are 8 international express delivery agencies. Recipients receive 2 yuan each at the branch, and 10 yuan for the larger ones. The recipients have great opinions on the charges. Recently, the Liuyang Development and Reform Bureau found out after investigation that at present, no other express companies except SF Express have directly established locationss in towns and villages. Agents need to be set up to transport packages from urban areas to township agencies. In addition to the delivery fee of the courier company, each agency will charge the recipient a consignment fee of 2 yuan/piece. This is a violation of the price regulation. The bureau has requested the express agency to make rectification.

  According to the contract, the sender, recipient, and logistics company must perform their respective responsibilities after signing the contract: the recipient pays the transportation costs as agreed, and the sender signs the contract with the logistics company The contract of carriage guarantees that the goods will be delivered to the recipient. Only after the recipient signs and accepts, this transportation contract can be considered as fulfilled. During the period, the recipient should not pay additional fees. Similarly, if the courier is lost, the logistics company and the collection point (no charge is not exempt from liability) are inevitable in the legal sense.

  With the rapid increase of express delivery business, how to better facilitate consumers, realize the harmonious development of multiple parties, improve the collection network, standardize fees, standardize management, and open up the last mile of express delivery services Must do.